Delivery & Returns
(UK Mainland customers only)
Free Shipping when you order* over £ 250 + VAT
Our standard shipping charge is £4.95. This charge covers the cost of the packaging and the transportation we may use courier of the goods to your designated delivery address or elect to use standard Royal Mail services as these can be more cost effective and reliable to certain areas of the UK.
My order’s been despatched but I still haven’t received it. What should I do?
If you haven’t already done so, it’s worth checking with your local Royal Mail delivery office to see if they’re holding your parcel. Occasionally cards aren’t left when deliveries fail.
We generally allow 10 working days from despatch before we resend a parcel so if you haven’t received the delivery by then please call 01235 769504 or email us and we will send your goods again.
Please note that under the Distance Selling Regulations you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than eight working days after the day on which you receive the Products. Please observe our returns policy stated below.
Returns How do I send goods back to you?
If you wish to return goods delivered for any reason please contact us before sending them. In most cases we will need to give you a specific address and return reference.
Always wait for instructions from us, before you send back any items. Goods sent back to the wrong address will be simply refused and sent back at your own cost, which can be a bit of a pain.
We ask that you pay the postage to return goods to us but if you need an exchange we’ll pay the cost of posting goods back out to you. If we offered a free returns service we’d have to recoup this cost by increasing the price of our products. We would prefer not to do this as very few customers have to returned goods to us. Therefore payments of return postage costs are the customer’s responsibility unless otherwise agreed.
We will provide a returns number for all UK Warranty returns, which should be noted on all correspondence. Where goods have been ordered in error, an administration/restocking fee of 15% of each product’s sales value may be chargeable – returned goods must be received in original packaging and in perfect condition, and in date.
We will NOT accept returned items which have had personal embroidery or logos designs attached.
Once we’ve received notification from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be refunded to that credit or debit account within 30 days of your order and provided the goods returned are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods unless the return is as a result of an error on our side.
International Delivery Charges
International courier costs are calculated on weight, volume, destination and speed of service. The heavier, quicker and further, the more expensive
We do not believe that it is in our customers interests to make a profit on shipping charges so simply pass on the costs to you. Procedure for international orders:
1. Register an account with us via our login page: click here to login
2. Put the products into your shopping basket.
3. We check the size and weight of the parcel(s) and we request a quote from: http://www.parcel2go.com
4. Once we have received the quote we pass this information on to you by email.
5. You confirm your acceptance of the charges.
6. We will then process your order and charge your selected card for the goods.
You can also look at the website www.parcel2go.com to get a rough idea of shipping charges to Europe and the rest of the world:
All our standard shipping terms and conditions apply to international shipments.